Reviews
Monitor, respond to, and analyze patient reviews across the entire health system.
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Showing 1,248 reviews
“Dr. Lawson and her staff were wonderful. I felt like everyone took the time to listen and explain everything clearly.”
“Thank you for sharing your experience. We’re glad to hear Dr. Lawson and the care team made you feel heard and supported.”
“The doctor was excellent, but I waited almost an hour past my appointment time. No one explained the delay.”
“Thank you for your feedback. We're sorry for the wait and for not keeping you informed. We'd like to learn more; please contact our Patient Experience team at [phone] so we can follow up.”
Submitted for approval to Patient Experience · 3 hours ago
“The staff was friendly and the office was very clean. Scheduling the appointment took longer than expected.”
“Excellent care from beginning to end. Dr. Bennett explained everything in a way that was easy to understand.”
“I waited over two hours and had trouble getting an update about when I would be seen.”
Escalated to UMMC Patient Experience · 1h 40m after posting · Recovery case #1042 open
“Wonderful experience. The nurses were patient and kind with my child and made us feel comfortable.”
Review Sentiment
Top Review Themes
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Reviews by Source
Response Performance
Attention Needed
Review Insights
View Full Reputation ReportWait Time Trending Up
Wait time mentions increased 18% this month, primarily at Eastview Regional Hospital and UMMC Urgent Care.
Provider Communication Performing Well
Reviews mentioning physician communication remain highly positive, with an average rating of 4.8.
Response Opportunity
Negative reviews are currently receiving responses more slowly than positive reviews. Improving response time could strengthen patient perception and service recovery.