System Visibility Dashboard
Monitor reputation, listings, and search visibility across the UMMC Health System.
Health System
UMMC Health System
Hospital
All Hospitals
Location
All Locations
Department
All Departments
Provider
All Providers
4.60.2
Average Rating
Across 12,482 reviews
12,48218%
Total Reviews
+1,908 from previous period
92%2%
Listings Accuracy
1,142 of 1,239 listings correct
786
Search Visibility Score
Out of 100
2812%
Open Tasks
14 high priority
76%9%
Review Response Rate
947 of 1,248 reviews
Review Volume & Average Rating
Last 6 MonthsReview VolumeAverage Rating
Local Search Visibility
786
Search Visibility Score
Out of 100
Google828
Bing715
Apple Maps687
University of Mississippi Medical Center
#2 in local results
View Search Visibility
Review Sentiment Analysis
12,482Reviews
Wait Time28%
Staff22%
Scheduling14%
Billing12%
Cleanliness12%
Physician Communication12%
Recent Reviews
View All Reviews★★★★★2 days agoResponded
"Excellent care from Dr. Lawson and the entire team. The staff made me feel heard and cared for."
★★★★★3 days agoResponse Needed
"Staff was kind and professional. Wait time was longer than expected."
★★★★★4 days agoResponded
"Clean facility and great experience overall. Highly recommended."
MD
★★★★★5 days agoManual Reply – Publisher SiteWebMD does not allow replies through the platform. Visible Lead posts the reply directly on the publisher's site where permitted.
"Waited over an hour past my appointment time."
Listings Accuracy
View All Listings| Directory | Status | Accuracy | Last Updated |
|---|---|---|---|
| Accurate | 100% | Oct 28, 2026 | |
| Yelp | Accurate | 100% | Oct 27, 2026 |
| Healthgrades | Minor Issues | 87% | Oct 25, 2026 |
| MDWebMD | Accurate | 100% | Oct 24, 2026 |
| Vitals | Out of Date | 76% | Oct 20, 2026 |
| Apple Maps | Accurate | 98% | Oct 26, 2026 |
Open Tasks & Alerts
View All TasksHIGHDue today
Respond to 5 new negative reviews
University of Mississippi Medical Center
HIGHDue Nov 4
Update provider information
Eastview Regional Hospital
MEDIUMDue Nov 6
Fix inaccurate hours on Healthgrades
Lakeside Family Medicine
HIGHDue Nov 4
Approve 3 sensitive review replies
Awaiting UMMC Patient Experience approval
LOWDue Nov 12
Review duplicate listings
UMMC Health System
Executive Insights
Overall system visibility increased by 6 points this month, driven by higher review volume and improved listings accuracy. Patient sentiment around staff and physician communication remains strong, while wait time continues to be the top area for improvement.
Recommended Actions
View All Insights- 1Address wait time concerns with operational teams and highlight improvements in patient communications.
- 2Respond to all pending reviews, especially negative ones, within 24 hours.
- 3Complete outstanding listing updates to improve search visibility across all locations.